Privacy Policy

Last updated:

Handyrcandles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information such as name and email address when you contact us through our contact form
• Event details and preferences when you request information about our services
• Communication records including correspondence with our team

We also automatically collect certain information when you visit our website, including:

• Browser type and version
• Operating system information
• IP address and approximate geographic location
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Process and manage service requests and bookings
• Send you updates about our services and events
• Improve our website functionality and user experience
• Analyze website usage patterns and trends
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure website security

Legal Bases for Processing (UK GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Contract Performance: To fulfill our contractual obligations when you request our services
• Legitimate Interests: To improve our services, ensure website security, and conduct business operations
• Legal Obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting business operations
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request limitation of processing in certain situations
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by the European Commission and UK government where applicable
• Other legally recognized transfer mechanisms

UK Data Protection Rights

If you are located in the United Kingdom, you have rights under the UK GDPR and Data Protection Act 2018. In addition to the rights listed above, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights. You can contact the ICO at:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact form submissions: 2 years after last contact
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months
• Legal and contractual obligations: As required by applicable law

Third-Party Services

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. Google may collect and process data about your interactions with our ads according to Google's Privacy Policy.

Google Ads Remarketing

We use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. You can opt out of Google's use of cookies for remarketing through Google's Ad Settings.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google's Privacy Policy.

Google Maps API

If we use Google Maps API on our website, Google may collect location data and other information according to Google's Privacy Policy. We use this service to provide location-based features and services.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after such modifications constitutes acknowledgment of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Handyrcandles
84 Cardigan Rd, Headingley, Leeds LS6 3BJ, United Kingdom
Phone: +441132752860
Email: contact@handyrcandles.world