Return Policy

Last updated:

Handyrcandles is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of our services.

Return Period

Due to the nature of our custom-designed photo zone services, standard return periods apply differently than retail products. For services that have not yet been rendered or installed, you may cancel your booking within 7 days of making your reservation, subject to the conditions outlined below.

For completed installations or services that have already been delivered, returns are not applicable as our services are performed and customized to your specific event requirements.

Return Conditions

To be eligible for a return or cancellation, the following conditions must be met:

• Cancellation must be requested at least 14 days before the scheduled event date
• The service must not have been installed or rendered
• Any custom design work must not have been completed
• You must provide a valid reason for cancellation
• Cancellation request must be submitted in writing via email or through our contact form

Late cancellations (within 14 days of the event) may be subject to cancellation fees as outlined in your service agreement.

Cost of Return Shipping

As we provide installation services rather than physical products for return, return shipping costs are not applicable to our business model. However, if we have provided any physical materials or props that need to be collected, we will handle the collection process.

In cases where cancellation is requested after materials have been prepared or custom items have been created specifically for your event, reasonable costs for materials and preparation time may be deducted from any refund.

Return Process

To initiate a return or cancellation:

1. Contact us via email at contact@handyrcandles.world or through our contact form
2. Provide your order or booking reference number
3. State the reason for cancellation or return request
4. We will review your request and respond within 3 business days
5. If approved, we will process your refund according to the refund procedure outlined below

We reserve the right to request additional information to process your return or cancellation request.

Non-Returnable Items

The following items and services are non-returnable and non-refundable:

• Services that have already been installed or rendered
• Custom-designed photo zones that have been created specifically for your event
• Services cancelled within 48 hours of the scheduled event date
• Consultation fees for services already provided
• Any custom props or materials created specifically for your event after the cancellation period
• Services where installation has commenced

General Legal Requirements

Under UK consumer protection laws, you have certain rights when purchasing services:

• You have the right to receive services that match their description
• Services must be provided with reasonable care and skill
• You have the right to cancel services within 14 days if they have not been fully performed, unless you have expressly requested immediate performance
• If services are defective or not as described, you may be entitled to a repair, replacement, or refund

These rights do not affect your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Order Cancellation Policy

You may cancel your order under the following conditions:

• More than 14 days before event: Full refund minus any processing fees (if applicable)
• 7-14 days before event: 50% refund or credit toward future services
• Less than 7 days before event: No refund, but we will work with you to reschedule if possible
• Within 48 hours of event: No refund or rescheduling available

Cancellation requests must be submitted in writing and confirmed by us in writing. Verbal cancellations will not be accepted.

If cancellation is due to circumstances beyond your control (such as illness, emergency, or severe weather), we may offer more flexible terms on a case-by-case basis.

Refund Procedure

If your cancellation or return request is approved, we will process your refund as follows:

1. We will send you a confirmation email acknowledging the refund request
2. Refunds will be processed to the original payment method used for the transaction
3. Processing time for refunds is typically 5-10 business days, depending on your payment provider
4. You will receive an email notification once the refund has been processed

Please note that any third-party processing fees charged during the original transaction may not be refundable. Refund amounts will be calculated based on the cancellation policy terms applicable to your booking.

If you paid by bank transfer, we will process the refund via bank transfer. Please ensure you provide accurate bank account details for refund processing.

Disputes and Complaints

If you are not satisfied with our service or have a complaint about a return or refund, please contact us using the contact information below. We are committed to resolving any issues fairly and promptly.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to:

• Citizens Advice in the United Kingdom
• Your local Trading Standards office
• Alternative dispute resolution services, if applicable

Contact Information

For questions, cancellation requests, or concerns regarding returns and refunds, please contact us:

Handyrcandles
84 Cardigan Rd, Headingley, Leeds LS6 3BJ, United Kingdom
Phone: +441132752860
Email: contact@handyrcandles.world

We aim to respond to all inquiries within 3 business days.

Policy Updates

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.